Director, Commerce Operations & Delivery (FTC – 6 months)

Global Media Agency | £75,000 pro-rata | Start January | London Hybrid

A rare opportunity to step into a senior operations and delivery role at a global media agency, working at the heart of one of the world’s biggest skincare/FMCG brands.

This is a hands-on position driving eCommerce excellence, operational transformation and multi-market delivery across global markets / teams. If you thrive in structured environments, enjoy creating clarity across complexity and want to shape how a tier-1 client operates globally, this is the brief that will stretch you.

The Opportunity

Your remit spans PMO leadership, operational governance, workflow design and delivery of digital and eCommerce workstreams, with a strong focus on transformation projects, retail media and Amazon-led initiatives.

This role suits someone who enjoys order, rigour and cross-regional collaboration, ensuring multiple markets move in sync and the client gets a consistent, high-quality operating system.

What You’ll Lead

• Operational ownership of eCom & digital workstreams – building structure, processes and governance that markets adopt consistently.
• Programme management of large-scale transformation projects, spanning PMO, issue resolution, sprint cycles, documentation and multi-market alignment.
• Delivery oversight for retail media, Amazon and emerging commerce platforms, ensuring outputs are sharp, repeatable and ready for senior client stakeholders.
• Cross-regional integration, acting as the operational connector between hubs to avoid duplication and drive clarity across workflows.
• Quality control & operational excellence, maintaining playbooks, onboarding materials, frameworks and delivery standards.

What You’ll Bring

• Strong background in eCommerce, digital operations or retail media delivery, ideally in a multi-market or global environment.
• Proven experience running governance, PMO or transformation frameworks at scale.
• Comfort working with complex stakeholder groups and senior clients.
• Strong grasp of Amazon, retail media networks and the evolving commerce landscape.
• High proficiency with workflow tools (Smartsheet especially).
• A calm, structured operator who can create clarity where none exists.