Customer Success Manager – Data Business

Up to £65000
Central London
Analytics, Client Services, Research, Technology

Customer Success Manager position at a fast-growing international data-led technology / SaaS business.


We’re looking for an experienced CSM who enjoys establishing key relationships and working closely with technology and data.


Salary to £65,000 with the flexibility to allow working remotely or from their Central London office.


The business;

Are a high-growth technology start-up focussed on B2B relationships.


They have a pioneering technology platform, making cutting-edge customer data analytics accessible to consumer-facing businesses (retail, eCommerce focus) and private equity companies.


London office is growing as are offices in other global locations. This is a key role in shaping their business and working closely with a variety of company founders and investors.


Key Responsibilities;

  • Ability to establish and grow trusted relationships with customers and internal stakeholders to allow you to be a trusted advisor and consultant, to also deal effectively with relational challenges as they come up.
  • Communicate to stakeholders with varying levels of complexity, so that an engineer has enough detail to fix an issue but also so that a CEO understands the impact.
  • Have a mind for technology – customers and products are inherently technical.
  • Have outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally.
  • An adaptive mentality. You love an ever-changing environment where you are constantly improving yourself, the team and your processes.


Skills / Experience;

  • Experience working in a Customer Success, Account Management and/or Management Consultancy role, project management experience is also a must have
  • Comfortable speaking with people at CEO / CMO level
  • Professional experience in data viz / digital marketing and customer-facing roles
  • Experience working with fast-growth eCommerce businesses an advantage
  • Excellent organizational, project management, and time management skills
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